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BMC Remedy AR System 8.0: Foundation - Part 1 (ODL)

In this highly interactive On Demand Learning (ODL) course, participants learn concepts that will build the foundation necessary to develop and administer applications in BMC Remedy AR System 8.0. This course introduces AR System architecture, terminology, and base concepts and functions. Participants learn how to navigate BMC Remedy Mid Tier and BMC Remedy Developer Studio in order to perform various tasks and how to apply these concepts in their own environments. In addition to the online course content, participants are given access to a remote lab environment where they can practice concepts such as creating forms, fields, and workflow objects in order to begin to experience the power of AR System.

  • Course Objectives
  • Prerequisites
  • Key Roles
  • Syllabus
Explain the architecture of AR System
List the advantages of using AR System
Use BMC Remedy Mid Tier to access AR System applications
Explain user preference settings in AR System
Access and use forms in AR System
Identify AR System Notifications
Navigate Approval Central
Use basic and advanced search options in AR System
Explore BMC Remedy Developer Studio
Create and use forms and fields in AR System
Utilize workflow in AR System
Describe the need for access control in AR System
Create users and groups in AR System
Explain access control permissions for forms, fields, and workflow
Describe various out-of-the-box applications created by using AR System


User knowledge of the Microsoft Windows Graphical User Interface (GUI)

Users

  • Use BMC Remedy Asset Management to perform their own job
  • Understand how to use the application as it was designed, in such a manner that data entered and retrieved is accurate and applicable

Managers

  • Oversee the usage and implementation of BMC Remedy applications, as well as those that use the solution
  • May be a functional manager, line-of-business manager, or supervisor

Application Administrators

  • Configure and maintain BMC Remedy Asset Management data
  • Understand each role available within the application
  • Deploy the application to the Mid-Tier, if applicable

Developers

  • Maintain, deploy, and troubleshoot BMC Remedy Asset Management
  • Modify existing workflow or building additional workflow after extensive analysis








1. INTRODUCING AR SYSTEM 8.0

  • Introducing the fictitious customer Venizyne
  • Understanding the AR System architecture
  • Understanding AR System business roles
  • Summarizing AR System concepts

2. ACCESSING AR SYSTEM APPLICATIONS

  • Using BMC Remedy Mid Tier
  • Exploring user preference settings
  • Accessing forms in AR System

3. WORKING WITH AR SYSTEM FEATURES

  • Working with Notifications and Approval Central
  • Using Basic and Advanced Search
  • Creating Reports in AR System

4. USING BMC REMEDY DEVELOPER STUDIO

  • AR System application components
  • Exploring BMC Remedy Developer Studio
  • Using forms in AR System
  • Using fields in AR System
  • Using workflow in AR System

5. UNDERSTANDING ACCESS CONTROL

  • Understanding access control in AR System
  • Understanding users and groups
  • Creating groups in AR System
  • Creating users in AR System

6. UNDERSTANDING AR SYSTEM OUT-OF-THE-BOX APPLICATIONS

  • Understanding various out-of-the-box applications
  • Overview of ITSM
  • Overview of CMDB
 BMC
  • Course Code: SPPT-ARF1-0800
  • Duration : 2 Days
  • Certified by: BMC

In this highly interactive On Demand Learning (ODL) course, participants learn concepts that will build the foundation necessary to develop and administer applications in BMC Remedy AR System 8.0. This course introduces AR System architecture, terminology, and base concepts and functions. Participants learn how to navigate BMC Remedy Mid Tier and BMC Remedy Developer Studio in order to perform various tasks and how to apply these concepts in their own environments. In addition to the online course content, participants are given access to a remote lab environment where they can practice concepts such as creating forms, fields, and workflow objects in order to begin to experience the power of AR System.

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