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  • Service Desk Manager 17.1 Basic Administration 200

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Course Details

Service Desk Manager 17.1 (SDM) is a versatile, comprehensive IT service support solution designed to help you deliver superior end-user support, request, incident, problem, and knowledge management processes with simplified change and configuration management. SDM can consolidate your multiple, disparate help desks and separately manage multiple tenants, all with the objective of reducing the cost and complexity of managing multiple software instances. In this course, you will create incident tickets, configure scorecards, and configure organizational reference data. You will also be shown how to maintain the security of your service desk. In addition, you will get insights of SAML Authentication 2.0 configuration, Notifications, setting up mailboxes using Maileater, License Usage Feature, set up access rights for KB articles, configure service level agreements (SLAs), configure surveys, and perform other administrative tasks.

Public Program Schedule

There is no upcoming Public Batch Schedule, you can ask for Private Batch or for On-Demand Learning
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The highest standard, The happiest learners

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Sarada
Accenture Security-India | Training Operations

We appreciate the session conducted by Rohit Srivastava on Metaverse and Web3 Security as part of the ATCI Security Week 2022.   We received excellent feedback from the audience and look forward to many such collaborative opportunities in the future.

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Rich Rushton
COO Layer 8 Training

Brijesh has done an excellent job. Things are a little bit slow in May – but RPS is high on our list to fill voids in our schedule. Thank you for being easy to work with!

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