Service Desk Manager 17.1 (SDM) is a versatile, comprehensive IT service support solution designed to help you deliver superior end-user support, request, incident, problem, and knowledge management processes with simplified change and configuration management. SDM can consolidate your multiple, disparate help desks and separately manage multiple tenants, all with the objective of reducing the cost and complexity of managing multiple software instances. In this course, you will create incident tickets, configure scorecards, and configure organizational reference data. You will also be shown how to maintain the security of your service desk. In addition, you will get insights of SAML Authentication 2.0 configuration, Notifications, setting up mailboxes using Maileater, License Usage Feature, set up access rights for KB articles, configure service level agreements (SLAs), configure surveys, and perform other administrative tasks.
We accept all modes of payment. If you are being nominated by your organization, your organization need to release PO before the course start date. If you are an individual you can pay through credit / debit cards, online transfer (RTGS/NEFT) to our account 7 days prior to the course start date.
All our trainers are Symantec Certified Instructors. Our representative will share trainer profile once you start talking to our team.
Our live online classes are conducted in the same manner as our classroom classes, using the same manuals and lab equipment. Just as in our classroom classes, each online student is assigned a set of remote lab equipment including an ESXi host and various pre-configured Virtual machines, as the specific class they are attending requires. The students connect to the lab environment using Microsoft’s Remote Display Protocol (RDP) in order to perform the lab exercises. The vast majority of our online students find the class experience equivalent to or better than a classroom delivered class.
Symantec certified candidates and their companies have the ability to gain industry recognition, competitive differentiation, greater productivity & results, increased user community satisfaction, and a tangible measure of their education investment. Did you know that 76% of candidates and recruiters verified that Symantec Certification was discussed as part of the hiring process? Certification can open the door to increased visibility, better opportunities and new jobs in your industry. In today’s highly competitive environment, certification differentiates you as a professional who is serious about applied learning, making you an asset to a prospective employer. Read about the benefits of Certification for an Individual and Employer.
The Symantec Certification Program provides rigorous, objective assessments of Symantec technical expertise through securely proctored, computer-based, multiple-choice exams (based on real-world job tasks). The program validates the skills and technical competencies necessary for Symantec professionals to efficiently implement, administer, and maintain their data protection, high availability, and security environments utilizing Symantec solutions. Successful completion of the programs’ current requirements will result in the achievement and reward of either a Symantec Certified Specialist (SCS) or Symantec Certified Professional (SCP) certificate.