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Service Desk Manager 17.0 Configuring Incident and Problem Mgt 200
Key Features
Session by Certified Instructor- Advanced hands-on labs
- Official training content
- Industry-recognized certification
- Interactive sessions
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Available Training Rooms
PRIVATE BATCH
PUBLIC PROGRAM
ON DEMAND
BLENDED
Course Details
- Course Overview
- Course Objectives
- Syllabus
- Who should attend?
- Prerequisites
Service operation processes associated with day-to-day support activities need to deliver and manage services at agreed levels to end users. Service Desk Manager (SDM) is a versatile, comprehensive IT service support solution designed to help you deliver superior end-user support, and request, incident, problem, and knowledge management processes with simplified change and configuration management. Incident management restores normal service operation as quickly as possible and minimizes the adverse impact on business operations. Problem management prevents problems and incidents, helps to eliminate repeating incidents, and minimizes the impact of incidents that cannot be prevented. In this course, you will be taught to efficiently navigate through SDM and determine the quickest path to an effective resolution of incidents and problems. By doing so, you can minimize the adverse impact on the business operations and reduce downtime. During the training, you are given a real-life scenario and provided with overviews, best practices, and hands-on dynamic labs.
Public Program Schedule
The highest standard, The happiest learners
We appreciate the session conducted by Rohit Srivastava on Metaverse and Web3 Security as part of the ATCI Security Week 2022. We received excellent feedback from the audience and look forward to many such collaborative opportunities in the future.
Brijesh has done an excellent job. Things are a little bit slow in May – but RPS is high on our list to fill voids in our schedule. Thank you for being easy to work with!
Our Enterprise Clients
FAQ
- In a highly unlikely event of cancellation of batch from our end, we shall refund 100% that is paid by you. If client choose to cancel for any reasons, below is the terms.
- If you cancel or reschedule your registration 5 or more calendar days before the scheduled start date of the class – No cancellation charges
- If you cancel or reschedule your registration less than 5 calendar days before the scheduled start date of the class – cancellation charges 100% of the course fee
- If you do not show up for the event, or cancel on the day of the event – cancellation charges 100% of the course fee
We accept all modes of payment. If you are being nominated by your organization, your organization need to release PO before the course start date. If you are an individual you can pay through credit / debit cards, online transfer (RTGS/NEFT) to our account 7 days prior to the course start date.
All our trainers are Symantec Certified Instructors. Our representative will share trainer profile once you start talking to our team.
Our live online classes are conducted in the same manner as our classroom classes, using the same manuals and lab equipment. Just as in our classroom classes, each online student is assigned a set of remote lab equipment including an ESXi host and various pre-configured Virtual machines, as the specific class they are attending requires. The students connect to the lab environment using Microsoft’s Remote Display Protocol (RDP) in order to perform the lab exercises. The vast majority of our online students find the class experience equivalent to or better than a classroom delivered class.
Symantec certified candidates and their companies have the ability to gain industry recognition, competitive differentiation, greater productivity & results, increased user community satisfaction, and a tangible measure of their education investment. Did you know that 76% of candidates and recruiters verified that Symantec Certification was discussed as part of the hiring process? Certification can open the door to increased visibility, better opportunities and new jobs in your industry. In today’s highly competitive environment, certification differentiates you as a professional who is serious about applied learning, making you an asset to a prospective employer. Read about the benefits of Certification for an Individual and Employer.
The Symantec Certification Program provides rigorous, objective assessments of Symantec technical expertise through securely proctored, computer-based, multiple-choice exams (based on real-world job tasks). The program validates the skills and technical competencies necessary for Symantec professionals to efficiently implement, administer, and maintain their data protection, high availability, and security environments utilizing Symantec solutions. Successful completion of the programs’ current requirements will result in the achievement and reward of either a Symantec Certified Specialist (SCS) or Symantec Certified Professional (SCP) certificate.
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