IT Service Management (ITSM) is a concept that involves the delivery of IT services to customers and users. Most IT services are centered around technology and the support and maintenance activities that must occur to operate and maintain the technology. The ServiceNow ITSM Implementation course puts those basic capabilities to use. It provides practical skills that may be applied immediately to accelerate ITSM implementations.
This course aligns with common and practical implementation scenarios and challenges when configuring a ServiceNow instance for implementation, using a low-code or no-code approach.
This course focuses on the baseline capabilities, security, and architecture of these ITSM applications and processes:
Incident Management
Problem Management
Change Management
Service Catalog and Request Management
Service Portfolio Management
Information on Configuration Management (including Common Service Data Model) and Release Management, and how they are used to support the ITSM applications listed above, is also provided.
Umapathy M R
Assistant Manager HR MFX Services
It is of great help for our employees and they are getting benefited out of all the free Webinars that you post. Really appreciate your efforts and support during this COVID period.
Ruchi Maithani
Ericsson
We had a very good experience with the trainer on Docker and Kubernetes training and would like to repeat a batch for some of the other members in the MANA delivery cluster with the same trainer for a 2 days curriculum this time.
Sarada
Accenture Security-India | Training Operations
We appreciate the session conducted by Rohit Srivastava on Metaverse and Web3 Security as part of the ATCI Security Week 2022. We received excellent feedback from the audience and look forward to many such collaborative opportunities in the future.
Rich Rushton
COO Layer 8 Training
Brijesh has done an excellent job. Things are a little bit slow in May – but RPS is high on our list to fill voids in our schedule. Thank you for being easy to work with!
Alphonsa Mathai
Learning & Knowledge Leader, IBM CIC India
I want to THANK YOU and your entire team at RPS for partnering with us during this time, Moving all the programs to a virtual environment without disrupting the learning for the Learner. We have had a successful Qtr. of delivering programs virtually.
The vast free webinars that you supported us with were very useful & relevant to the Current industry needs. Please convey our heartfelt thanks to each one of your team members for helping us out On a day to day basis and ensuring that business continuity was never impacted.
Looking forward to our continued partnership.
Justin Ouma
Kakirasugar
Just wanted to send my appreciation for the wonderful training you gave us in VSphere ICM in Bangalore. Your detailed elaboration gave me a new lease in VMware and with that knowledge, I now feel bold enough to do a certification exam soon. We returned to Uganda safe and moving on with our infrastructure upgrade. It was a blessing to be trained by you.
Jacquelene Sonia
Lead – Technical Learning Tesco PLC
A great work for organizing AZ-900 training.
Even though appreciation words are not enough for your great work. It was flawless in all the 3 session. You take every task with utmost sincerity. Much appreciated.
Ankit Sharma
Learning Operations Specialist Learning and Knowledge Team
Thanks for your support we had a successful session with 300 participants attending the same.
Niketa Saxena
Assistant Manager – L&D NIIT Technologies Ltd
First of all, thank you so much for supporting us and providing with the best training solutions. I have been hearing good feedback of the sessions provided by RPS during this hard time. It feels like one team with one mission of making all towards learning as it says learning is continuous process and no one can take from you. Feels good, when we see your emails with good turnaround time and making it happen for us. You take our learnings as yours and provide the best solution. Looking forward for your continuous support
Roshal-Maria
Thales Group
We would like to thank and appreciate you for helping us from the day one in sharing the learnings ( be it VILT or free webinars) and addressing our queries at any time during this situation. The webinars which you are sharing with us is very helpful for our employees. We wish you all the very best and hope to see the same support in future.
Ranjitha Raj
Systems Analyst Tesco Technology
It was a great session, we got to learn so much in the training, specially practical part was amazingly interesting. Thanks for conducting it and for choosing the right trainer.
Simraon Varna
Airtel
Regarding the session, the feedback received reflects that the attendees were thoroughly engaged and took away relevant learnings from the session. Really liked how Sudhanshu kept asking questions during the session & ensured attendees’ involvement.
More than 380 employees had joined in the session and there were around 30 questions in total raised by the attendees all of which were answered in detail by the speaker.
Jibu Kumar.J.B
Education Deployment Lead - Learning and Knowledge (L&K) IBM India
Thank you so much for all the contribution your organization is doing to ensure that the feedback is shared periodically with your trainers and constantly improving the training delivery. Continue this great work.
Lokesh Varshney
Training was very good .All the content were well explained with examples, well organized, relevant and useful. Exposure to industrial working culture.
Facilitator is highly knowledgeable, skilled and enthusiast. Well timed Precise to the point, Neat Delivery of Content. Expertise in subject, punctual and time management.
Loyson Paes
Senior Learning Partner, HR Danske IT and Support Services India Private Limited
In these times of the pandemic and in the midst of all the fears it is creating, I just wanted to put out a note for the wonderful work and coordination you are doing. Be it weekends / weekdays, you are always there to answer our calls and queries. Thanks a ton for keeping up that focus. Its indeed wonderful working with you. Do pass on my wishes to the rest of the team as well.
Keerthana T
Thanks to trainer Dhananjay for facilitating the Accessibility training diligently, detailed and very interactive. Trainer gave lot of space for the participants to raise their queries and answered them with enough patience. This session was great success.
Subhashini Rawat
Ericsson
Thank you for your contribution towards Learn to Lead! Session by Trainer Shantanu was highly engaging and interesting. Participants were very impressed by Trainer’s knowledge and confident delivery of the content. We look forward to many more similarly engaging sessions in the future!
Arif Ismail Bijle
IT Division Abdul Latif Jameel
Thanks for your email follow up and it was great experience working with RPS for the Virtual Training attended for Citrix Administration course. Many thanks for the necessary arrangements. Appreciating your kind support and support from instructor as well.
Sudhakar B
Fluentgrid Limited
We appreciate your cooperation and coordination in organising all Azure courses in smooth manner for our associates. We are really thankful to RPS Consulting for all the support extended and look forward to work with you in future.
Clarine Caszo
Learning and Development | HR Capgemini Technology Services India Limited
Inspite of so many last minute changes, maintaining cool and balancing between OEM and Business you made it possible to have the certification on time
Umapathy M R
Assistant Manager HR MFX Services
It is of great help for our employees and they are getting benefited out of all the free Webinars that you post. Really appreciate your efforts and support during this COVID period.
Ruchi Maithani
Ericsson
We had a very good experience with the trainer on Docker and Kubernetes training and would like to repeat a batch for some of the other members in the MANA delivery cluster with the same trainer for a 2 days curriculum this time.
Sarada
Accenture Security-India | Training Operations
We appreciate the session conducted by Rohit Srivastava on Metaverse and Web3 Security as part of the ATCI Security Week 2022. We received excellent feedback from the audience and look forward to many such collaborative opportunities in the future.
Rich Rushton
COO Layer 8 Training
Brijesh has done an excellent job. Things are a little bit slow in May – but RPS is high on our list to fill voids in our schedule. Thank you for being easy to work with!
Alphonsa Mathai
Learning & Knowledge Leader, IBM CIC India
I want to THANK YOU and your entire team at RPS for partnering with us during this time, Moving all the programs to a virtual environment without disrupting the learning for the Learner. We have had a successful Qtr. of delivering programs virtually.
The vast free webinars that you supported us with were very useful & relevant to the Current industry needs. Please convey our heartfelt thanks to each one of your team members for helping us out On a day to day basis and ensuring that business continuity was never impacted.
Looking forward to our continued partnership.
Justin Ouma
Kakirasugar
Just wanted to send my appreciation for the wonderful training you gave us in VSphere ICM in Bangalore. Your detailed elaboration gave me a new lease in VMware and with that knowledge, I now feel bold enough to do a certification exam soon. We returned to Uganda safe and moving on with our infrastructure upgrade. It was a blessing to be trained by you.
Jacquelene Sonia
Lead – Technical Learning Tesco PLC
A great work for organizing AZ-900 training.
Even though appreciation words are not enough for your great work. It was flawless in all the 3 session. You take every task with utmost sincerity. Much appreciated.
Ankit Sharma
Learning Operations Specialist Learning and Knowledge Team
Thanks for your support we had a successful session with 300 participants attending the same.
Niketa Saxena
Assistant Manager – L&D NIIT Technologies Ltd
First of all, thank you so much for supporting us and providing with the best training solutions. I have been hearing good feedback of the sessions provided by RPS during this hard time. It feels like one team with one mission of making all towards learning as it says learning is continuous process and no one can take from you. Feels good, when we see your emails with good turnaround time and making it happen for us. You take our learnings as yours and provide the best solution. Looking forward for your continuous support
Roshal-Maria
Thales Group
We would like to thank and appreciate you for helping us from the day one in sharing the learnings ( be it VILT or free webinars) and addressing our queries at any time during this situation. The webinars which you are sharing with us is very helpful for our employees. We wish you all the very best and hope to see the same support in future.
Ranjitha Raj
Systems Analyst Tesco Technology
It was a great session, we got to learn so much in the training, specially practical part was amazingly interesting. Thanks for conducting it and for choosing the right trainer.
Simraon Varna
Airtel
Regarding the session, the feedback received reflects that the attendees were thoroughly engaged and took away relevant learnings from the session. Really liked how Sudhanshu kept asking questions during the session & ensured attendees’ involvement.
More than 380 employees had joined in the session and there were around 30 questions in total raised by the attendees all of which were answered in detail by the speaker.
Jibu Kumar.J.B
Education Deployment Lead - Learning and Knowledge (L&K) IBM India
Thank you so much for all the contribution your organization is doing to ensure that the feedback is shared periodically with your trainers and constantly improving the training delivery. Continue this great work.
Lokesh Varshney
Training was very good .All the content were well explained with examples, well organized, relevant and useful. Exposure to industrial working culture.
Facilitator is highly knowledgeable, skilled and enthusiast. Well timed Precise to the point, Neat Delivery of Content. Expertise in subject, punctual and time management.
Loyson Paes
Senior Learning Partner, HR Danske IT and Support Services India Private Limited
In these times of the pandemic and in the midst of all the fears it is creating, I just wanted to put out a note for the wonderful work and coordination you are doing. Be it weekends / weekdays, you are always there to answer our calls and queries. Thanks a ton for keeping up that focus. Its indeed wonderful working with you. Do pass on my wishes to the rest of the team as well.
Keerthana T
Thanks to trainer Dhananjay for facilitating the Accessibility training diligently, detailed and very interactive. Trainer gave lot of space for the participants to raise their queries and answered them with enough patience. This session was great success.
Subhashini Rawat
Ericsson
Thank you for your contribution towards Learn to Lead! Session by Trainer Shantanu was highly engaging and interesting. Participants were very impressed by Trainer’s knowledge and confident delivery of the content. We look forward to many more similarly engaging sessions in the future!
Arif Ismail Bijle
IT Division Abdul Latif Jameel
Thanks for your email follow up and it was great experience working with RPS for the Virtual Training attended for Citrix Administration course. Many thanks for the necessary arrangements. Appreciating your kind support and support from instructor as well.
Sudhakar B
Fluentgrid Limited
We appreciate your cooperation and coordination in organising all Azure courses in smooth manner for our associates. We are really thankful to RPS Consulting for all the support extended and look forward to work with you in future.
Clarine Caszo
Learning and Development | HR Capgemini Technology Services India Limited
Inspite of so many last minute changes, maintaining cool and balancing between OEM and Business you made it possible to have the certification on time
Umapathy M R
Assistant Manager HR MFX Services
It is of great help for our employees and they are getting benefited out of all the free Webinars that you post. Really appreciate your efforts and support during this COVID period.
Ruchi Maithani
Ericsson
We had a very good experience with the trainer on Docker and Kubernetes training and would like to repeat a batch for some of the other members in the MANA delivery cluster with the same trainer for a 2 days curriculum this time.
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