Available Training Rooms

  • Classroom Training
    PRIVATE BATCH
  • Virtual Instructor-led Training
    PUBLIC PROGRAM
  • On Demand Training
    ON DEMAND
  • Hybrid Training
    BLENDED

Course Details

IT Service Management (ITSM) is a concept that involves the delivery of IT services to customers and users. Most IT services are centered around technology and the support and maintenance activities that must occur to operate and maintain the technology. The ServiceNow ITSM Implementation course puts those basic capabilities to use. It provides practical skills that may be applied immediately to accelerate ITSM implementations.

This course aligns with common and practical implementation scenarios and challenges when configuring a ServiceNow instance for implementation, using a low-code or no-code approach.

This course focuses on the baseline capabilities, security, and architecture of these ITSM applications and processes:
Incident Management
Problem Management
Change Management
Service Catalog and Request Management
Service Portfolio Management

Information on Configuration Management (including Common Service Data Model) and Release Management, and how they are used to support the ITSM applications listed above, is also provided.

Public Program Schedule

There is no upcoming Public Batch Schedule, you can ask for Private Batch or for On-Demand Learning
Course NameDurationBrochureLocationScheduleEnroll

Download the syllabus

Download

The highest standard, The happiest learners

img

Sarada
Accenture Security-India | Training Operations

We appreciate the session conducted by Rohit Srivastava on Metaverse and Web3 Security as part of the ATCI Security Week 2022.   We received excellent feedback from the audience and look forward to many such collaborative opportunities in the future.

img

Rich Rushton
COO Layer 8 Training

Brijesh has done an excellent job. Things are a little bit slow in May – but RPS is high on our list to fill voids in our schedule. Thank you for being easy to work with!

Our Enterprise Clients

  • Logo - i Nautix
  • Logo - Genpact
  • Logo - Unisys
  • Logo - Fujitsu
  • Virtusa
  • Logo - Microland
  • Logo - GE
  • Logo - Intuit
  • Logo - Allstate

FAQ

Other Related Courses

    Related courses will be updated soon...

Other Certifications

Microsoft-Cloud-logo
AWS Training Partner
Google cloud
VMware Partner Logo
Redhat Partner logo
Citrix

Students Certified

0167899

Keep me Updated

Get tips, latest Courses and Offers