Available Training Rooms

  • Classroom Training
    PRIVATE BATCH
  • Virtual Instructor-led Training
    PUBLIC PROGRAM
  • On Demand Training
    ON DEMAND
  • Hybrid Training
    BLENDED

Course Details

The ServiceNow® Human Resources Service Delivery (HRSD) application automates standard HR processes within your organization to eliminate the number of checklists, email exchanges, and phone calls performed by the HR team. Learn how to configure and administer the ServiceNow HRSD application. During this two-day interactive training course, attendees will gain in-depth knowledge and practice in configuring and using the ServiceNow HRSD application. A combination of course content and lab work will help attendees learn to:

  • Review the ServiceNow HRSD solution and its capabilities
  • Configure HR criteria, User criteria, document templates, and HR Profiles
  • Define and manage HR Services, Categories, HR Service Catalogs, Catalog Items, and Lifecycle Events
  • Configure HR Case and Task Templates
  • Create HR Knowledge articles and learn about the Knowledge Management lifecycle
  • Explore Skills and auto-assign HR Cases based on skills
  • Learn about the security constraints that determine access to HR data
  • Gain practical knowledge of HR Case Management and HR surveys
  • Drill into results via reporting and dashboards

Public Program Schedule

There is no upcoming Public Batch Schedule, you can ask for Private Batch or for On-Demand Learning
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The highest standard, The happiest learners

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Sarada
Accenture Security-India | Training Operations

We appreciate the session conducted by Rohit Srivastava on Metaverse and Web3 Security as part of the ATCI Security Week 2022.   We received excellent feedback from the audience and look forward to many such collaborative opportunities in the future.

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Rich Rushton
COO Layer 8 Training

Brijesh has done an excellent job. Things are a little bit slow in May – but RPS is high on our list to fill voids in our schedule. Thank you for being easy to work with!

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