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Symantec Endpoint Protection 12.X: Maintain and Troubleshoot

The Symantec Endpoint Protection 12.1: Maintain and Troubleshoot course is designed for the IT security management professional tasked with administering, monitoring, and troubleshooting Symantec Endpoint Protection 12.1. Students learn how to troubleshoot and upgrade to Symantec Endpoint Protection 12.1, monitor and troubleshoot the SEPM, client-to-SEPM communication, content distribution, client deployments, protection technologies and network threat protection. The class also covers how to follow Symantec best practices for troubleshooting and remediating a virus outbreak, performing advanced monitoring using IT Analytics, and providing solutions to Symantec Endpoint Protection 12.1 case studies. This course includes practical hands-on exercises that enable you to test your new skills and begin to use those skills in a working environment.

  • Skills Gained
  • Who Can Benefit
  • Prerequisites
  • Syllabus
Monitor client-to-SEPM communication.
Maintain a Symantec Endpoint Protection environment.
Upgrade the Symantec Endpoint Protection environment.
Monitor and troubleshoot a Symantec Endpoint Protection environment.
Monitor and troubleshoot SEPM and client content delivery.
Monitor and troubleshoot protection technologies.
Use best practices when creating Application and Device Control and Firewall rules.
Use best practices when troubleshooting and remediating a virus outbreak.
Use IT Analytics to generate comprehensive reports from Symantec Endpoint Protection
Provide solutions to Symantec Endpoint Protection 12.1 case studies
This course is for network managers, re-sellers, systems administrators, client security administrators, systems professionals, and consultants who are charged with the installation, configuration, and day-to-day management of Symantec Endpoint Protection in a variety of network environments, and who are responsible for troubleshooting and tuning the performance of this product in the enterprise environment.
You must have attended Symantec Endpoint Protection 12.1: Administration course or have equivalent experience

Introduction

Course overview
The classroom lab environment


Monitoring Client-to-SEPM Communication

Introducing client-to-SEPM communication
Examining client-to-SEPM communication
Monitoring communication
Using basic troubleshooting and other monitoring tools to troubleshoot communication


Maintaining the Symantec Endpoint Protection Environment

Identifying critical SEP 12.1 services and processes
Checking client status
Using the Symantec Endpoint Protection Support Tool
Managing administrators
Reporting and notifications


Managing and Troubleshooting the SEPM

Managing the SEPM
Managing and troubleshooting the database
Configuring SEP 12.1 clients to use secure socket layer (SSL) communication


Monitoring and Troubleshooting Content Distribution

Describing LiveUpdate sources: Review
Examining a LiveUpdate session
Downloading full or xdelta packages
Determining LiveUpdate status and examining logs
SEP 12.1 LiveUpdate client management
Managing and monitoring group update providers (GUPs)


Maintaining and Troubleshooting Clients

Client Deployment Wizard optimizations
Upgrading Symantec Endpoint Protection clients
Troubleshooting client installation failures
Performing client management
Enabling Symantec Endpoint Protect ion debug logs
Troubleshooting SEP 12.1 Mac clients


Monitoring and Troubleshooting Protection Technologies

Managing protection technologies
Preventing false positives
Identifying false positives
Introducing Windows software trace preprocessor (WPP)


Monitoring and Troubleshooting Network Threat Protection

Application control best practices
Application and device control use cases
Application and device control reports and logs
Firewall use cases


Best Practices for Troubleshooting and Remediating a Virus Outbreak

Best practices for troubleshooting and remediating viruses
Managing rapid release definitions


Performing Advanced Monitoring using IT Analytics

Introducing IT Analytics
Hardware and software requirements
Describing how IT Analytics works
About installing IT Analytics


Providing Solutions to Symantec Endpoint Protection 12.1 Case Studies

Evaluating a legacy environment for upgrade
Redesigning a Symantec Endpoint Protection 11.x environment
 Symantec

  • Duration : 2 days
  • Certified by: Symantec

The Symantec Endpoint Protection 12.1: Maintain and Troubleshoot course is designed for the IT security management professional tasked with administering, monitoring, and troubleshooting Symantec Endpoint Protection 12.1.

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