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BMC Remedy IT Service Management 8.1: Whats New for Users (WBT)

The BMC Remedy IT Service Management 8.1: What’s New for Users course is designed for ITSM users and managers with previous BMC Remedy IT Service Management 8.0 education and experience. This self-paced course introduces participants to the new features in ITSM 8.1 that are relevant to a user. The course includes 8.1 examples and quizzes to ensure experienced 8.0 users gain the knowledge necessary for 8.1 proficiency.

  • Course Objectives
  • Prerequisites
  • Key Roles
  • Syllabus
  • Describe various console-based enhancements such as add column, sort, and refresh
  • Describe various form-based enhancements such as knowledge search UI
  • Identify the consistency and cleanup features for menu, fly out, and scrollbar
  • Approve the requests via email
  • Identify changes and enhancements in the Next-Generation Calendar
  • BMC Remedy Service Desk 8.0: Using (WBT)     Or
  • BMC Remedy Change Management 8.0: Using (WBT)  Or

  • BMC Remedy Asset Management 8.0: Using (WBT)   Or
  • BMC Remedy IT Service Management 8.0: What’s New for Users (WBT)

Users

  • Use BMC Remedy Asset Management to perform their own job
  • Understand how to use the application as it was designed, in such a manner that data entered and retrieved is accurate and applicable

Managers

  • Oversee the usage and implementation of BMC Remedy applications, as well as those that use the solution
  • May be a functional manager, line-of-business manager, or supervisor

Application Administrators

  • Configure and maintain BMC Remedy Asset Management data
  • Understand each role available within the application
  • Deploy the application to the Mid-Tier, if applicable

Developers

  • Maintain, deploy, and troubleshoot BMC Remedy Asset Management
  • Modify existing workflow or building additional workflow after extensive analysis

1. COURSE INTRODUCTION

  • List and introduce the 8.1 features such as usability improvements for consoles and forms, Next-Generation Calendar (NGC), and email-based approval

 2. USABILITY IMPROVEMENTS

  • Console-based enhancements
  • Form-based improvements
  • Consistency and cleanup features

3. EMAIL BASED APPROVAL

  • Approve and reject requests via email

4. NEXT-GENERATION CALENDAR

  • Calendar interface that has been significantly enhanced for a better user experience

5. OTHER BMC REMEDY ITSM 8.1 ENHANCEMENTS

  • Excluding tasks when copying tasks
  • Removal of auto-assignment of the Change Implementer support group
  • Create hyperlinks to other knowledge articles
 BMC
  • Course Code: SPPT-ITWN-0810
  • Duration : 1 Hours
  • Certified by: BMC

The BMC Remedy IT Service Management 8.1: What’s New for Users course is designed for ITSM users and managers with previous BMC Remedy IT Service Management 8.0 education and experience. This self-paced course introduces participants to the new features in ITSM 8.1 that are relevant to a user. The course includes 8.1 examples and quizzes to ensure experienced 8.0 users gain the knowledge necessary for 8.1 proficiency.

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