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BMC Remedy Change Management 8.0: Using (WBT)

In this online course, students are introduced to the functionality of BMC Remedy Change Management 8.0, including the Release Management module. Students learn how to perform various tasks from these roles: requester, change coordinator, change or task implementer, change manager, release coordinator, and approver.

  • Key Roles
  • Course Objectives
  • Prerequisites
  • Syllabus

Users

  • Use BMC Remedy Change Management to perform their own job
  • Understand how to use the application as it was designed, in such a manner that data entered and retrieved is accurate and applicable

Managers

  • Oversee the usage and implementation of BMC Remedy applications, as well as those that use the solution
  • May be a functional manager, line-of-business manager, or supervisor

Application Administrators

  • Configure and maintain BMC Remedy Change Management data
  • Understand each role available within the application
  • Deploy the application to the Mid-Tier, if applicable

Developers

  • Maintain, deploy, and troubleshoot BMC Remedy Change Management
  • Modify existing workflow or building additional workflow after extensive analysis

  • Describe the BMC Best Practice Flow for Change Management
  • Describe the BMC Best Practice Flow for Release Management
  • List the steps in the lifecycle of change requests
  • List the steps in the lifecycle of release requests
  • Identify the Change Management roles
  • Identify the Release Management roles
  • Identify the Social Collaboration tools
  • Use the Overview Console
  • Use the Requester Console
  • Log in to ITSM and customize the Home page 
  • Navigate the Change Management Console
  • Create, assign, approve, and close change requests
  • Create and manage tasks for change requests
  • Navigate the Release Management Console
  • Create, assign, approve, and close release requests
  • Create and manage activities for release requests
  • Search for change requests and release requests
  • Create reports using business metrics
  • Define custom report queries
  • Identify flashboards (KPIs)
  • Modify user profiles
  • Open and modify application preferences
  • Create and view broadcasts and reminders
  • User knowledge of Microsoft Windows graphical user interface (GUI)

1. INTRODUCTION TO CHANGE MANAGEMENT

  • Identifying ITSM Applications
  • Change and Release Management Roles
  • Change Management Process and Lifecycle
  • Release Management Process

2. NAVIGATING THE CONSOLES

  • Accessing the Applications
  • Navigating the Change Management Console
  • Navigating the Release Management Console
  • Social Networking Overview

3. OVERVIEW AND REQUESTER CONSOLES

  • Overview Console
  • Requester Console

4. CREATING CHANGE REQUESTS

  • Change Procedures Overview
  • Creating Change Requests
  • Assigning Change Requests

5. PLANNING AND APPROVING CHANGES

  • Change Procedures Overview
  • Planning a Change Request
  • Approving a Change Request

6. PROCESSING CHANGE REQUESTS

  • Change Procedures Overview
  • Searching for Change Requests
  • Working with Tasks
  • Processing and Closing Changes

7. WORKING WITH RELEASES

  • Release Procedures and Lifecycle Overview
  • Creating a Release
  • Working with Activities
  • Processing and Closing Releases

8. USING COMMON FEATURES

  • Working with Reports and Flashboards
  • Supplemental Features

COURSE ASSESSMENT

 BMC
  • Course Code: SPPT-CMUS-0800
  • Duration : 4 Hours
  • Certified by: BMC

In this online course, students are introduced to the functionality of BMC Remedy Change Management 8.0, including the Release Management module. Students learn how to perform various tasks from these roles: requester, change coordinator, change or task implementer, change manager, release coordinator, and approver.

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