Menu Icon

Courses & certifications

Home > BMC Training > Remedy > BMC Remedyforce > BMC Remedyforce: Configuration Management (WBT)

BMC Remedyforce: Configuration Management (WBT)

The BMC Remedyforce: Configuration Management online course is designed for BMC Remedyforce change managers. This self-paced course introduces participants to the concepts and procedures of Change Management. These concepts and procedures will help change managers to create, manage, and work with configuration items (CIs), in BMC Remedyforce.

  • Key Roles
  • Course Objectives
  • Syllabus

Administrators

  • Install, configure, and customize BMC Remedy force
  • Perform system-level troubleshooting
  • Set up users and Sales force organization
  • Grant permissions to users
  • Manage workflows, approvals, and other processes
  • Configure email conversation, knowledge articles, dashboard, and reports
  • Manage licenses and storage
  • Configure the console layout

Change Managers

  • Manage a Change Approval Board that is responsible for accepting or rejecting
  • Change Requests
  • Create and manage Change Requests
  • Assesse Change Requests
  • Create and view change schedule
  • Send Change Requests through the appropriate stages of the change management process or send notifications at each stage of the change process
  • Close a rejected Change Request

Release Coordinators

  • Create and manage Release records
  • Use Release manifest

Staff Users

  • Create and manage Incidents and Tasks
  • Assign Incidents and Tasks to the appropriate queue or staff user
  • Resolve requests
  • Create and manage Problem records
  • Track the progress of requests
  • Handle Incident escalation
  • Close requests

Client Users

  • Report issues to the service desk or submit a request
  • Track the status of open Incidents and service requests
  • Search for solutions in self-help articles to resolve common issues based on previous solutions
  • View a list of commonly used service requests or tickets
  • Update profile information

 


  • Understand the Configuration Management Database (CMDB)
  • Understand the Configuration Management alignability process model and data model
  • Create and manage configuration items (CIs)
  • Create relationships between CIs
  • Manage the supporting information for CIs 
  • View the CI Explorer
  • Use the CI Chatter feed 
  • Add custom fields to CIs 
  • Delete CIs
  • View Reports

1. USING CONFIGURATION MANAGEMENT

  • Managing Configuration Items
  • Working with CI Explorer
 BMC
  • Course Code: SPPT-RFCM-0100
  • Duration : 1 Hour
  • Certified by: BMC

The BMC Remedyforce: Configuration Management online course is designed for BMC Remedyforce change managers. This self-paced course introduces participants to the concepts and procedures of Change Management. These concepts and procedures will help change managers to create, manage, and work with configuration items (CIs), in BMC Remedyforce.

Worried about travel and Stay to our centers?

We can take care of that Find out more

+91 9741640001

info@rpsconsulting.in

Frequently Asked Questions

STAY CONNECTED

Students Certified

0167899

Keep me Updated

Get tips, latest Courses and Offers