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BMC Remedyforce: Change Management and Release Management (WBT)

The BMC Remedyforce: Change Management & Release Management online course is designed for BMC Remedyforce change managers. This self-paced course introduces participants to the concepts and procedures of Change Management and Release Management. These concepts and procedures will help change managers to configure data, create and manage Change Requests, create change assessments, and use the approval process to approve Change Requests. The concepts and procedures will also help change managers to use the change schedule, and create and work with projected service outages, in BMC Remedyforce.

  • Key Roles
  • Course Objectives
  • Syllabus

Administrators

  • Install, configure, and customize BMC Remedy force
  • Perform system-level troubleshooting
  • Set up users and Sales force organization
  • Grant permissions to users
  • Manage workflows, approvals, and other processes
  • Configure email conversation, knowledge articles, dashboard, and reports
  • Manage licenses and storage
  • Configure the console layout

Change Managers

  • Manage a Change Approval Board that is responsible for accepting or rejecting
  • Change Requests
  • Create and manage Change Requests
  • Assesse Change Requests
  • Create and view change schedule
  • Send Change Requests through the appropriate stages of the change management process or send notifications at each stage of the change process
  • Close a rejected Change Request

Release Coordinators

  • Create and manage Release records
  • Use Release manifest

Staff Users

  • Create and manage Incidents and Tasks
  • Assign Incidents and Tasks to the appropriate queue or staff user
  • Resolve requests
  • Create and manage Problem records
  • Track the progress of requests
  • Handle Incident escalation
  • Close requests

Client Users

  • Report issues to the service desk or submit a request
  • Track the status of open Incidents and service requests
  • Search for solutions in self-help articles to resolve common issues based on previous solutions
  • View a list of commonly used service requests or tickets
  • Update profile information

 


  • View the Change Management process
  • Create a change manager  
  • Create and manage Change Requests
  • Create change assessments
  • Create a template and approval process for Change Requests
  • Use the approval process to approve Change Requests
  • View the change schedule
  • Configure views for the change schedule
  • Print the change schedule
  • Create reports
  • View the tasks that are linked to Change Requests and Releases
  • Create and work with projected service outages
  • View the Release Management alignability process model
  • Create and manage Releases
  • Create and work with Release templates
  • Work with the Release manifest

1. USING CHANGE MANAGEMENT

  • Configuring Data
  • Managing Change Requests  
  • Viewing the Change Schedule  
  • Working with Projected Service Outage

2. USING RELEASE MANAGEMENT

  • Creating and Managing Releases
  • Working with Release Templates
  • Working with the Release Manifest
 BMC
  • Course Code: SPPT-RFCR-0100
  • Duration : 2 Hours
  • Certified by: BMC

The BMC Remedyforce: Change Management & Release Management online course is designed for BMC Remedyforce change managers. This self-paced course introduces participants to the concepts and procedures of Change Management and Release Management. These concepts and procedures will help change managers to configure data, create and manage Change Requests, create change assessments, and use the approval process to approve Change Requests. The concepts and procedures will also help change managers to use the change schedule, and create and work with projected service outages, in BMC Remedyforce.

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