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Home > BMC Training > Remedy > BMC Remedy AR System > BMC Remedy AR System 8.0: Foundation Part 2

BMC Remedy AR System 8.0: Foundation Part 2

In this instructor led course, you learn how to administer and build applications in AR System 8.0. Through a combination of lecture and hands-on lab exercises, you learn how to perform the tasks of an AR System administrator, from managing user access to maintaining an application. In addition, you learn how to develop and customize basic AR System objects. After a review of the knowledge and skills learned in the BMC Remedy AR System 8.0: Foundation – Part 1 on demand learning course, you will quickly move into deeper concepts and technical aspects of AR System 8.0. Throughout the course, you play the roles of an AR System administrator and developer at Venizyne Software, a fictitious enterprise, by building and administering an application that automates the Venizyne vacation management process. IMPORTANT: Included in this course is the BMC Accredited Administrator: BMC Remedy AR System 8.0 examination. Taking the exam and pursuing accreditation is optional, however all students enrolled in the BMC Remedy AR System 8.0: Foundation - Part 2 course, are automatically enrolled in the exam. Following the completion of the BMC Remedy AR System 8.0: Foundation - Part 2 course, you will have three weeks to take the BMC Accredited Administrator examination online. You can take the exam twice within this period. • Those who pass will receive the title of Accredited Administrator: BMC Remedy AR System 8.0. • Those who do not take the exam within this timeframe, or do not pass after two attempts within this timeframe, will not be granted a retake.

  • Key Roles
  • Prerequisites
  • Skills Gained
  • Syllabus

Administrators

  • Maintain and configure the BMC Remedy AR System server
  • Modify existing workflow or build additional workflow on a limited basis

Developers

  • Design, test, deploy, and troubleshoot BMC Remedy AR System applications as determined by the assessed needs of a business

Managers

  • Oversee the usage and implementation of BMC Remedy AR System applications, as well as those that use the solution
  • Functional manager, line-of-business manager, or supervisor

Accreditations and Certifications

BMC Education Services offers an Accreditation for BMC Atrium CMDB.  Accreditations and Certifications give individuals the confidence that their skills are current, meet BMC standards, and that the individual can be identified as one of the elite resources in the industry.

The benefits for pursuing accreditation or certification include providing solid product foundation to your IT organization for a positive impact on ROI, accelerating professional development and improving productivity.


Required prerequisites:

  • BMC Remedy AR System 8.0: Foundation - Part 1 (ODL)
  • Define the roles and tasks of AR System administrators and developers
  • Perform common administrative tasks using the AR System Administration Console
  • Configure an AR System Server
  • Manage access control and AR System licenses
  • Establish administrator and user centralized preferences
  • Create AR System objects by using BMC Remedy Developer Studio
  • Customize an application for the Web
  • Build AR System forms, fields, and menus to meet business data requirements
  • Build AR System active links that automate system responses to user actions
  • Build AR System filters that enforce business rules
  • Build time-based escalations
  • Develop additional forms and home pages
  • Work with advanced fields and menus to enhance AR System forms
  • Archive and audit AR System data
  • Use log files for evaluating performance and identifying performance issues
  • Identify best practices in optimizing AR System 8.0

1. COURSE OVERVIEW

  • Course Outline & Expectations
  • Review of BMC Remedy AR System 8.0: Foundation – Part 1

2. AR SYSTEM ADMINISTRATOR

  • AR System Administration Console
  • AR System Server
  • BMC Remedy Mid Tier

3. BMC REMEDY DEVELOPER STUDIOS

  • Navigating Developer Studio
  • Development Modes
  • Developer Studio Settings

4. APPLICATION OBJECTS

  • Local Applications
  • Deployable Applications

5. ACCESS CONTROL

  • Access Control Model
  • Groups, Users, & Roles
  • Advanced Access Control

6. ADDITIONAL ADMINISTRATOR OPTIONS

  • Managing Licensing
  • Managing Passwords
  • Establishing Centralized Preferences

7. FORMS & FIELDS

  • Regular Forms
  • Common Field Properties
  • Basic Field Types

8. FORM APPEARANCE & USABILITY

  • Trim Fields, Panel Fields, & Alignment
  • Designing Effective Forms
  • Copying, Renaming, & Deleting Forms

9. WORKFLOW

  • Workflow Concepts
  • Active Links, Filters, & Escalations

10. HOME PAGES

  • Home Pages and Display Only Forms
  • Application List & Navigation Fields
  • Customizable Home Page

11.  FORM VIEWS

  • Need for Form Views 

12. ADVANCED FIELDS

  • Table, Alert List, & Attachment Fields

13. AR SYSTEM MENUS

  • File, Search, & SQL Menus
  • Field & Form Data Dictionary Menus

14. ADDITIONAL FORMS

  • Join, View, & Vendor Forms

15. ADVANCED FORM PROPERTIES

  • Archiving Form Data
  • Auditing Form Data
  • Indexing

16. IMPORTING & EXPORTING

  • Importing & Exporting Data & Object Definitions
  • Exporting Applications

17. MAINTENANCE & PERFORMANCE GOALS

  • Performance Goals
  • AR System Log Files
  • Monitoring AR System 
 BMC
  • Course Code: SPPT-ARF2-0800
  • Duration : 5 Days
  • Certified by: BMC

In this instructor led course, you learn how to administer and build applications in AR System 8.0. Through a combination of lecture and hands-on lab exercises, you learn how to perform the tasks of an AR System administrator, from managing user access to maintaining an application. In addition, you learn how to develop and customize basic AR System objects. After a review of the knowledge and skills learned in the BMC Remedy AR System 8.0: Foundation – Part 1 on demand learning course, you will quickly move into deeper concepts and technical aspects of AR System 8.0. Throughout the course, you play the roles of an AR System administrator and developer at Venizyne Software, a fictitious enterprise, by building and administering an application that automates the Venizyne vacation management process.

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