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BMC Remedy AR System 8.0: Developer Part 2

In this course, you will build on the knowledge and skills learned in the prerequisite course, BMC Remedy AR System 8.0: Foundation – Part 2, by learning how to create advanced application features in BMC Remedy AR System 8.0. Through a combination of lecture and lab exercises, interactive scenarios, and collaborative discussions, you will learn about several advanced and new features such as Skins, Table Fields, Guides, Record Relationships, Floating Panels, Currency Fields, Server-Side Tables, Dynamic Workflow, and Rich-text formatting in data fields. Advanced developer and administrator tools will be introduced, such as version control, flashboards, and tooltips. Each of the features discussed in this course will add to the value that BMC Remedy AR System 8.0 can bring to you and your business, and will prepare you for BMC Certified Developer: BMC Remedy AR System 8.x certification. This course builds on your AR System knowledge in the context of a fictitious company, Venizyne. Venizyne has been building its own customized applications and recently acquired a cable television services business that now must be integrated into the company. This scenario will enable you to practice and identify ways to immediately apply what you learn to your AR System environment.

  • Key Roles
  • Prerequisites
  • Course Objectives
  • Syllabus

Administrators

  • Maintain and configure the BMC Remedy AR System server
  • Modify existing workflow or build additional workflow on a limited basis

Developers

  • Design, test, deploy, and troubleshoot BMC Remedy AR System applications as determined by the assessed needs of a business

Managers

  • Oversee the usage and implementation of BMC Remedy AR System applications, as well as those that use the solution
  • Functional manager, line-of-business manager, or supervisor

Accreditations and Certifications

BMC Education Services offers an Accreditation for BMC Atrium CMDB.  Accreditations and Certifications give individuals the confidence that their skills are current, meet BMC standards, and that the individual can be identified as one of the elite resources in the industry.

The benefits for pursuing accreditation or certification include providing solid product foundation to your IT organization for a positive impact on ROI, accelerating professional development and improving productivity.


Required prerequisites:

  • BMC Remedy AR System 8.0: Foundation - Part 1 (ODL)
  • BMC Remedy AR System 8.0: Foundation – Part 2
  • BMC Remedy AR System 8.0: Developer– Part 1 (WBT)
  • Create application lists on a home page
  • Utilize custom skins in AR System
  • Create advanced features and workflow with table fields
  • Create dynamic workflow
  • Create currency fields and use them in workflow
  • Build a guide that performs a table loop
  • Create a server-side table field
  • Enable data relationships between forms
  • Leverage a GUID field
  • Enforce and store service level agreements as data
  • Employ floating panels in forms
  • Utilize Rich Text Formatting enhancements
  • Identify the value of using flashboards
  • Recognize opportunities to use tooltips and drag and drop functionality
  • Calculate business time 2.0
  • Enable social collaboration
  • Enforce version control
  • Document and debug applications and workflow

1. COURSE OVERVIEW

  • Introductions
  • Venizyne scenario

2. HOME PAGES & SKINS

  • Application Lists
  • AppSubset field
  • Custom skins 

3. TABLE FIELDS

  • Dynamic qualifications and tables
  • Enhancements to table fields
  • Dynamic and event based workflow

4. CURRENCY FIELDS

  • Purpose and structure of currency fields
  • Web services

5. GUIDES

  • Describing guides
  • Table loop active link guides
  • Server-side table fields

6. RECORD RELATIONSHIPS

  • Parent and child data relationships
  • GUID field

7. ESCALATIONS & DATA-DRIVEN APPROACH

  • Data-driven approach
  • Defining escalation levels

8. ADVANCED FEATURES

  • Panels, Popup Window Action, and Flashboards 
  • Query Builder Widget, Rich Text Formatting, and Process Commands
  • Tooltips and drag-and-drop functionality

9. ADMINISTERING

  • Business Time 2.0
  • Social Collaboration
  • Email Engine

10. DEVELOPER TOOLS

  • Version Control
  • Documenting and Debugging Applications
 BMC
  • Course Code: SPPT-ARD2-0800
  • Duration : 5 Days
  • Certified by: BMC

In this course, you will build on the knowledge and skills learned in the prerequisite course, BMC Remedy AR System 8.0: Foundation – Part 2, by learning how to create advanced application features in BMC Remedy AR System 8.0. Through a combination of lecture and lab exercises, interactive scenarios, and collaborative discussions, you will learn about several advanced and new features such as Skins, Table Fields, Guides, Record Relationships, Floating Panels, Currency Fields, Server-Side Tables, Dynamic Workflow, and Rich-text formatting in data fields. Advanced developer and administrator tools will be introduced, such as version control, flashboards, and tooltips. Each of the features discussed in this course will add to the value that BMC Remedy AR System 8.0 can bring to you and your business, and will prepare you for BMC Certified Developer: BMC Remedy AR System 8.x certification. This course builds on your AR System knowledge in the context of a fictitious company, Venizyne. Venizyne has been building its own customized applications and recently acquired a cable television services business that now must be integrated into the company. This scenario will enable you to practice and identify ways to immediately apply what you learn to your AR System environment.

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