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BMC Remedy Asset Management 8.0: Using (WBT)

In this course, students are introduced to the functionality of BMC Remedy Asset Management 8.0. Students learn how to perform various tasks from the perspectives of a configuration administrator, contract manager, software asset manager, approves, and purchasing agent.

  • Course Objectives
  • Prerequisites
  • Key Roles
  • Syllabus
  • Describe Asset Management goals and process
  • Describe Asset Management roles and terminology
  • Identify the BMC Remedy Asset Management consoles
  • Identify various social media integration available for BMC Remedy Asset Management 8.0
  • Log in to BMC Remedy AR System and navigate the IT Home page and the Asset Console
  • Create, search for, and modify Configuration Items (CIs)
  • Create contracts, warranties, and leases
  • Create and manage software licenses, including how reserve, view, and release licenses
  • Describe how to manage license jobs and certificate groups, including information regarding the Advanced Qualification builder for products
  • Create and manage configurations
  • Create and manage inventory items, including how to reserve, release and view inventory
  • Create and approve purchase requisitions
  • Receive and return purchased items
  • Describe the product ordering feature of the SRM Request Entry console
  • Identify the functionality of the Report Console
  • View and modify application preferences and user profile
  • Create reminders and broadcasts

Required Prerequisites

  • User knowledge of Microsoft Windows graphical user interface (GUI)

Users

  • Use BMC Remedy Asset Management to perform their own job
  • Understand how to use the application as it was designed, in such a manner that data entered and retrieved is accurate and applicable

Managers

  • Oversee the usage and implementation of BMC Remedy applications, as well as those that use the solution
  • May be a functional manager, line-of-business manager, or supervisor

Application Administrators

  • Configure and maintain BMC Remedy Asset Management data
  • Understand each role available within the application
  • Deploy the application to the Mid-Tier, if applicable

Developers

  • Maintain, deploy, and troubleshoot BMC Remedy Asset Management
  • Modify existing workflow or building additional workflow after extensive analysis


1. INTRODUCTION TO ASSET MANAGEMENT

  • Identifying ITSM applications
  • Describing Asset Management roles
  • Describing Asset Management status process

2. NAVIGATING ASSET MANAGEMENT

  • Accessing the applications
  • Navigating the Asset Console
  • Social collaboration overview

3. MANAGING CONFIGURATION ITEMS

  • Working with configuration items
  • Working with relationships
  • Other features

4. MANAGING CONTRACTS

  • Overview of contracts
  • Creating contracts

5. MANAGING SOFTWARE LICENSES

  • Describing software license management
  • Creating software licenses
  • Managing license jobs and certificate groups
  • Upgrading license certificates
  • Reserving, viewing, and releasing licenses

6. MANAGING CONFIGURATIONS AND INVENTORY

  • Working with configurations
  • Working with inventory
  • Reserving, releasing, and viewing inventory

7. MANAGING PURCHASE REQUISITIONS

  • Working with Purchasing Console
  • Working with Receiving Console
  • Reservations using SRM Request Entry console

8. USING REPORTS AND OTHER COMMON FEATURES

  • Working with reports
  • Describing supplemental features
 BMC
  • Course Code: SPPT-AMUS-0800
  • Duration : 5 Hours
  • Certified by: BMC

In this course, students are introduced to the functionality of BMC Remedy Asset Management 8.0. Students learn how to perform various tasks from the perspectives of a configuration administrator, contract manager, software asset manager, approves, and purchasing agent.

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