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BMC Remedy Asset Management 7.6.04: Using (WBT)

In this course, students are introduced to the functionality of BMC Remedy Asset Management 7.6.04. Students learn how to perform various tasks from the perspectives of a configuration administrator, contract manager, software asset manager, approves, and purchasing agent.

  • Course Objectives
  • Prerequisites
  • Key Roles
  • Syllabus
  • Describe the Asset Management goals and process
  • Describe Asset Management roles
  • Identify the BMC Remedy Asset Management consoles
  • Log in to and navigate BMC Remedy Asset Management
  • Create and modify CIs and asset records
  • Create and modify contracts, warranties, and leases
  • Create and manage software licenses
  • Create and manage configurations
  • Create and manage inventory items
  • Create and approve purchase requisitions
  • Receive and return purchased assets
  • Run reports to produce business metrics
  • View and modify application preferences and user profile
  • Create reminders and broadcasts

Required Prerequisites

  • User knowledge of Microsoft Windows graphical user interface (GUI)

Users

  • Use BMC Remedy Asset Management to perform their own job
  • Understand how to use the application as it was designed, in such a manner that data entered and retrieved is accurate and applicable

Managers

  • Oversee the usage and implementation of BMC Remedy applications, as well as those that use the solution
  • May be a functional manager, line-of-business manager, or supervisor

Application Administrators

  • Configure and maintain BMC Remedy Asset Management data
  • Understand each role available within the application
  • Deploy the application to the Mid-Tier, if applicable

Developers

  • Maintain, deploy, and troubleshoot BMC Remedy Asset Management
  • Modify existing workflow or building additional workflow after extensive analysis

1. INTRODUCTION TO ASSET MANAGEMENT

  • Identifying ITSM Applications
  • Defining Asset Management Roles
  • Identifying the Asset Management Status Process

2. NAVIGATING ASSET MANAGEMENT

  • Accessing the Applications
  • Navigating the Asset Console

3. MANAGING CONFIGURATION ITEMS

  • Working with Configuration Items
  • Working with Relationships
  • Using Other Features

4. MANAGING CONTRACTS

  • Overview of Contracts
  • Creating Contracts

5. MANAGING SOFTWARE LICENSES

  • Describing Software License Management
  • Creating Software Licenses
  • Managing License Jobs and Certificate Groups
  • Upgrading Licenses

6. MANAGING CONFIGURATIONS AND INVENTORY

  • Working with Configurations
  • Working with Inventory

7. MANAGING PURCHASE REQUISITIONS

  • Using the Purchasing Console
  • Using the Receiving Console

8. USING REPORTS AND OTHER COMMON FEATURES

  • Working with Reports
  • Supplemental Features
 BMC
  • Course Code: RSMG-AMUS-0764
  • Duration : 4 Hours
  • Certified by: BMC

In this course, students are introduced to the functionality of BMC Remedy Asset Management 7.6.04. Students learn how to perform various tasks from the perspectives of a configuration administrator, contract manager, software asset manager, approves, and purchasing agent.

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