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BMC ProactiveNet Performance Management 9.0:Administering Part 1

In this five-day workshop, participants will gain competency in performing BMC ProactiveNet Performance Management 9.0 administrative tasks. The key topics are presented through discussion, demonstrations, and lab exercises based on BMC ProactiveNet Administration Console, BMC ProactiveNet Operations Console, BMC ProactiveNet Central Monitoring Administration, Event Administration, Data Analytics, Monitoring Solutions, and Data Adapters. The course lab exercises are designed to ensure participants get the knowledge, practice, and perspective required to leverage the key functions of BMC ProactiveNet Performance Management 9.0.

  • Key Roles
  • Skills Gained
  • Prerequisites
  • Syllabus

Administrators

Responsible for installing, configuring, and deploying BMC ProactiveNet Performance Management. In addition, Administrators are responsible for ensuring that BMC ProactiveNet Performance Management leverages data and information transferred from other Business Service Management (BSM) products such as BMC Performance Management Console and BMC Atrium CMDB

Developers

Responsible for configuring BMC ProactiveNet Performance Management to meet their business and IT requirements. In the process, BMC ProactiveNet Performance Management Developers may need to create adapters, rules, collectors, and data classes

Operator

Responsible for working with events through the BMC ProactiveNet Operations Console. In addition, BMC ProactiveNet Performance Management Operators need to understand the product architecture and the process of event management.

  • Describe the key BMC ProactiveNet Performance Management 8.5 components, terminology, and capabilities
  • Identify various components of the BMC ProactiveNet Administration and Operations Consoles
  • Explain various functions and components of BMC Performance Manager Console
  • Create BMC PATROL Adapter with the Automated Workflow feature
  • Install various components of BMC ProactiveNet Performance Management
  • Explain various deployment concepts
  • Use the BMC ProactiveNet Administration Console to perform administrative tasks such as:
    • Creating devices, and adding monitors and agents
    • Creating monitors
  • Perform Web Transaction Capture and Monitoring
  • Use the Operations Console to run detailed diagnostics, perform Probable Cause Analysis, conduct flash checks, and ensure Service Level Objective compliance
  • Explain analytics concepts for BMC ProactiveNet Performance Management
  • Use the Operations Console to work with baselines and create rules
  • Create a user, user group, and roles
  • Describe the components of the Services Editor tab
  • Create and publish service models using the Services Editor tab
  • Describe the features and architecture of adapters supported by BMC ProactiveNet Performance Management 8.5
  • Create a New Schedule and Perform Basic Maintenance Tasks
  • Describe key components of BMC Atrium Configuration Management Database
  • Identify the steps to create service models in BMC Atrium CMDB and publish them to BMC ProactiveNet

  • General knowledge of the Internet Protocol Suite (TCP/IP
  • General understanding of Microsoft Windows and UNIX operating systems (from a user perspective)
  • General knowledge of networking hardware and architecture
  • Web application architectures
  • Preferred: Hands-on exposure to ProactiveNet or similar technologies

1. INTRODUCTION TO BMC PROACTIVENET PERFORMANCE MANAGEMENT 8.5

  • Introduction to Components
  • Key Functions and Capabilities
  • Terminology

2. INTRODUCTION TO THE USER INTERFACE

  • Administration Console
  • Operations Console

3. BMC PERFORMANCE MANAGER CONSOLE

  • Components of BMC Performance Manager
  • Console
  • Installing BMC ProactiveNet Agent with Integration Service
  • Installing PATROL Consoles Version 3.5.90 and PATROL Version 4.3.00 for Servers
  • Configuring KMs for Preload with PATROL Configuration Manager and Developer Console
  • Adding BMC PATROL Adapter with Automated Workflow
  • Identifying Mapping between BMC PATROL and BMC ProactiveNet Performance Management 8.5

4. INSTALLATION AND DEPLOYMENT CONCEPTS

  • Preparing for the Installation
  • Installing BMC ProactiveNet Performance Management
  • Integrating with BMC Atrium CMDB
  • Deployment Concepts

5. PERFORMANCE MANAGEMENT

  • Administration Console Installation
  • Creating Devices and Monitors
  • Creating and Using a New Template
  • Creating Groups
  • Creating Web Transactions
  • Monitoring Wizards
  • Working with Aggregate Monitors
  • Administering with the Command Line Interface

6. ADMINISTERING AND CONFIGURING THE OPERATIONS CONSOLE

  • Creating Event Folders and Component Folders
  • Changing Navigation Pane Options
  • Creating Bookmarks in the Navigation Pane
  • Visualization of Predictive Events
  • Working with Event Console
  • Creating Custom Graphs and Views
  • Reports
  • SLO Visualization

7. ANALYTICS AND EVENT ADMINISTRATION

  • Baselining Patterns
  • Event Threshold Concepts
  • Probable Cause Analysis (PCA)
  • Creating Baselines for Seasonality
  • Pausing and Resetting Baseline Calculation
  • Key Performance Indicators (KPIs)
  • Detailed Diagnostics
  • Introduction to Intelligent Event Rules
  • Introduction to Event Administration in BMC ProactiveNet Administration Console

8. USER ADMINISTRATION

  • Creating and Configuring Users
  • Working with Users, Groups, and Assigned Roles
  • Access Control List

9. INTRODUCTION TO SERVICE MONITORING

  • Creating Service Components and Relations
  • Adding Monitors to Service Components
  • Working with CIs in the Operations Console

10. EXTERNAL MONITORING: ADAPTERS

  • MOM 2005
  • SCOM 2007
  • BMC PATROL
  • PATROL for Virtual Server KM
  • Xen, VMware, and UNIX
  • BMC Portal
  • BMC TM ART
  • HP OVO
  • CMDB

11. APPENDIX A: ADDITIONAL TOPICS

  • Creating a Schedule
  • Maintenance
  • Creating Service Components and Relations in BMC Atrium CMDB
 BMC
  • Course Code: ASSR-PPM1-0900
  • Duration : 5 Days
  • Certified by: BMC

In this five-day workshop, participants will gain competency in performing BMC ProactiveNet Performance Management 9.0 administrative tasks. The key topics are presented through discussion, demonstrations, and lab exercises based on BMC ProactiveNet Administration Console, BMC ProactiveNet Operations Console, BMC ProactiveNet Central Monitoring Administration, Event Administration, Data Analytics, Monitoring Solutions, and Data Adapters. The course lab exercises are designed to ensure participants get the knowledge, practice, and perspective required to leverage the key functions of BMC ProactiveNet Performance Management 9.0.

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